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    Home » Mobile Intensive Care Unit

    Mobile Intensive Care Unit

    Safely transporting patients from bedside-to-bedside in an appropriate manner is the key to successful patient transfer. At MedFlight, we incorporate this philosophy into our daily operations.

    Although we are committed to rapid and cost-effective transportation, our primary concern is patient care. Our vehicles are equipped with state-of-the-art technologies and highly-trained medical teams. Our medical teams have extensive experience in intensive and coronary care, open heart recovery, cardiac catheterization labs, and emergency departments; advanced airway techniques and hemodynamic monitoring; as well as extensive teaching skills for the coronary or surgical patient. In addition, our medical control physicians are accessible to our MICU teams at any time.

    DISPATCH: 1.800.222.5433

    CONTACT US
    • Business: (877) 633-3598
    • info@medflight.com

    • 2827 W. Dublin Granville Road Columbus, Ohio 43235

    Helicopter Aviation Services and sole operational control are contracted to MedFlight through Metro Aviation and oversees all helicopter operations.

      CONNECT WITH US
    ABOUT US

    MedFlight is a not-for-profit, CAMTS accredited air and ground critical care transportation company based in Columbus, Ohio that completes critical care transports by helicopter and Mobile Intensive Care unit.

    In compliance with 49 U.S.C. Section 42302, we offer the following contact information for the DOT Aviation Consumer Protection Division:

    Aviation Consumer Protection Division, C-75 U.S. Department of Transportation, 1200 New Jersey Avenue, SE. Washington, DC 20590 202-366-2220 (TTY 202-336-0511) or 866-TELL-FAA (866-835-5322)

    Aviation Consumer Protection Website

    © 2024 Med Flight.

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      • Mobile Intensive Care Unit
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    • Overview
    • Contact Us
    • FAQ

    What is it?

    • Capture and send your GPS coordinates to MedFlight’s Communication Center with the Helo Alert function.
    • Secure an encrypted SSL transmission.
    • Send appropriate photos to MedFlight’s Communication Specialist.
    • Receive immediate ETA and availability of MedFlight’s closest helicopter.
    • Alert MedFlight for a possible activation of the critical care transport team and aircraft, reducing response time.
    • Continue to communicate with MedFlight’s Communications Specialists.

    How it Works:

    • Download, register, get approved and begin using the app.
    • Open app and press “helo.” The window will pre-populate with your location.
    • Use SMS text; type patient weight and note if another service has been contacted for the transport.
    • MedFlight’s Communications Center will response with availability and ETA.
    • PLEASE NOTE: Registration DOES NOT bypass your normal 911 protocols and will require your management approval. Your local 911 center will be contacted to confirm your location and that your scene is active.
    • Your local 911 center will be contacted to confirm your location and that your scene is active.

    Available for iOS and Android


    Questions?

    Do you still have a question about registration? How about a question regarding who should use MetroAlert? We’re happen to answer these and any other questions you might have. You can reach us using the form below, by emailing MedFlightHeloAlert@medflight.com or by calling (614) 734-8125.

      1. How do I register to use the Metro Alert App for the first time?

        To get started, you first must download and install the App on your device; for iPhone download from the Apple App Store and for Android download from the Google Play Store. Once installed, open and start the Metro Alert application to begin the registration process using the navigation steps below:

        Please note: You must register and be “authorized” by your agency to use the app “MedFlight Helo Alert” request feature. If you do not need to use the “MedFlight Helo Alert”, you do not need to register. When registering, for both iPhone and Android versions, it is very important that all registration form information is accurate and complete. Please avoid using abbreviations or other shorthand to describe your dispatch center’s name, agency, or hospital.

        1. Please select “MedFlight of Ohio” Columbus OH from the program list.
        2. Agree to the terms and conditions to use the app.
        3. Agree to the acknowledgement of confidentiality of patient health information.

        As noted above, the additional steps are only required if you wish to use the “MedFlight Helo Alert” feature:

        1. On the “MedFlight Helo Alert” screen, press “Continue”. (Internet data services are required)
        2. Please complete the form by providing all required field information. Remember; please provide accurate and complete information. This information is needed to complete the registration approval process and to ensure that the correct local dispatch center is contacted for activation requests.
        3. User logon authentication is also required to use this feature. Your login user name will be the email address that you used to register with. Your password must be at least six characters and is case specific. Please make note of your password.

        Once you are approved for activation, you will be sent an email and also receive a push alert on your mobile device.

      2. What if I get a new phone or device? Do I need to do anything regarding the use of the MetroAlert App?

        Yes, it is the actual device that is registered, NOT the person who owns it. So if you get a new phone or device, you must download and re-register your new device.

      3. What if I forget my password or need to change it?

        To reset or change your password you must first remove the application from your device, download and re-install, and then re-register you and the device for MedFlight Helo activation.

      4. I work for multiple agencies. When I register to be able to use the app, which should I use?

        Please use your primary agency. The Metro Alert application can only be registered to one agency and local dispatch center per device. When the Metro Alert app is used to request the helicopter while working for a secondary agency, you can notify our Communications Center during the activation process.

      5. Will the MetroAlert App be used to bypass incident command or local 911 protocols?

        No, using the app’s MedFlight Helo Alert activation request feature does not bypass your normal 911 dispatch protocols and is meant as an aid for early activation to request a medical helicopter. This is accomplished by capturing your GPS coordinates and request specifics to send to MedFlight’s Communications Center. Once received by our Communications Center, your request will be acknowledged back to you through the mobile app who will then immediately contact your registered dispatch center or hospital unit to confirm the request and obtain further information.

      6. Can the MetroAlert App be used to request the helicopter when en route to the scene vs. upon arrival?

        Yes! To save valuable minutes, as soon as you think you will need a helicopter! This process allows us to start the activation process much earlier and although the GPS coordinates will not be those of the actual scene, text can be added to the request to alert MedFlight’s Communication Center that you are en route and will update GPS coordinates once at scene.

      7. What if someone intentionally misuses the app to launch the helicopter?

        Mistakes will happen and MedFlight reviews all user registration requests and will only activate and grant access to the Helo Activation module once your respective agency has been contacted and you have been approved for Helo activation use by your supervisory personnel. If inappropriate utilization of this module occurs by an individual, access will be terminated immediately and your agency contacted.

      8. Can I request multiple helicopters using the app?

        Yes! By utilizing the secure text capabilities of the Helo Activation module, you can notify our Communications Center that multiple aircraft are needed. We’ll coordinate the resources you need – including utilizing other air medical programs to dispatch the most appropriate helicopter given GPS your location. We will also keep your dispatch center notified of all incoming aircraft.

      9. Will I receive updates or push notifications on the estimated time of arrival of the aircraft? (ETA)

        Yes! Utilizing the apps’s built-in ETA push notification feature, MedFlight’s Communications Center will keep you updated once the aircraft has lifted and is en route to your destination.

      10. Can I use the app on an iPad or other tablet devices?

        The App will run on an iPad or Android tablet with reliable data and cellular service capabilities; however it was specifically designed to run on iPhone and Android mobile phones.

      11. Do I need to enable “Location Services” on my mobile device for the Helo Request Module to work?

        Yes, for the MedFlight Helo Activation to work properly, Location Services must be enabled. It is not necessary for the other App modules.

      12. Can my 911 dispatch center participate and see my text messages I send from the scene?

        Absolutely! With installation of Metro Alert Dispatch Console application at your local 911 dispatch, MedFlight’s Communication Center can include them in on the scene request to allow your dispatch center to view and participate in the secure communication between MedFlight and you!.

      13. What if I’m in an area with limited/reduced cellular services; will the app still work?

        The App is specifically designed for secure data transmission which requires cellular or WiFi data services.

      14. Is the MetroAlert App HIPAA compliant?

        Yes! Data communication is protected and sent using strong data encryption technologies. Additionally, all text conversations are never stored and permanently removed from the requestor’s mobile device once the request is completed.

        Accessibility

        Accessibility modes

        Epilepsy Safe Mode
        Dampens color and removes blinks
        This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
        Visually Impaired Mode
        Improves website's visuals
        This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
        Cognitive Disability Mode
        Helps to focus on specific content
        This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
        ADHD Friendly Mode
        Reduces distractions and improve focus
        This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
        Blindness Mode
        Allows using the site with your screen-reader
        This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.

        Online Dictionary

          Readable Experience

          Content Scaling
          Default
          Text Magnifier
          Readable Font
          Dyslexia Friendly
          Highlight Titles
          Highlight Links
          Font Sizing
          Default
          Line Height
          Default
          Letter Spacing
          Default
          Left Aligned
          Center Aligned
          Right Aligned

          Visually Pleasing Experience

          Dark Contrast
          Light Contrast
          Monochrome
          High Contrast
          High Saturation
          Low Saturation
          Adjust Text Colors
          Adjust Title Colors
          Adjust Background Colors

          Easy Orientation

          Mute Sounds
          Hide Images
          Virtual Keyboard
          Reading Guide
          Stop Animations
          Reading Mask
          Highlight Hover
          Highlight Focus
          Big Dark Cursor
          Big Light Cursor
          Cognitive Reading
          Navigation Keys
          Voice Navigation

          Med Flight

          Accessibility Statement

          • www.medflight.com
          • November 21, 2024

          Compliance status

          We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.

          To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

          This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

          Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.

          If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email

          Screen-reader and keyboard navigation

          Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:

          1. Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

            These adjustments are compatible with all popular screen readers, including JAWS and NVDA.

          2. Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside it.

            Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

          Disability profiles supported in our website

          • Epilepsy Safe Mode: this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
          • Visually Impaired Mode: this mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
          • Cognitive Disability Mode: this mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
          • ADHD Friendly Mode: this mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
          • Blindness Mode: this mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
          • Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

          Additional UI, design, and readability adjustments

          1. Font adjustments – users, can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
          2. Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over seven different coloring options.
          3. Animations – person with epilepsy can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
          4. Content highlighting – users can choose to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements only.
          5. Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
          6. Cognitive disorders – we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
          7. Additional functions – we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

          Browser and assistive technology compatibility

          We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers).

          Notes, comments, and feedback

          Despite our very best efforts to allow anybody to adjust the website to their needs. There may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to